First of all, check that the contact is registered with a number in + 33 6 or +33 7 instead of 06 or 07 to be sure that it is well taken into account by the software! If this is not the case, delete your contact (not the conversation) and recreate it by saving the number with +33.

If you changed your contact's name during the exchange of your conversation, it sometimes happens that not all messages are properly associated. To fix this, simply delete the contact (not the warning messages!) and recreate it. The phone will associate all messages with this new contact. If you have an iPhone, save your messages again on iTunes before restarting the software. For our Belgian friends, add +32 to the phone number if you do not see your contact.

Depending on the number of photos, it sometimes happens that the conversations are large and depending on your computer or internet connection, they have difficulty being transferred to our services (sometimes it is necessary to wait several minutes).

If you have an Android phone, it sometimes happens that the problem comes from insufficient available memory space on your phone. If you have an iPhone phone, restart the software and when transferring the conversation to our site, disconnect your internet connection. For security, a "conversations.zip" file will be created on your desktop. Send us this file by email to [email protected] (or by the site www.wetransfer.com if it is too big) and we will manually send the link to finalize your book. If despite these answers you still encounter transfer problems, do not hesitate to contact us at the following address: [email protected] We will be happy to help you!

If you place an order from your phone, it sometimes happens that the preview is not optimal. Ideally, you should connect to our site from a computer and go to my conversations to see your overview.

No, not really! Write to us at [email protected] and we will find a solution.

Yes, but it is not yet possible "automatically". You must make an order (stopping at the payment page) for each part you want. Then write to us at [email protected] and we will assemble them "by hand". 🙂

Your conversations are automatically transformed into books by computers, no one reads your conversations. Rest assured!

In most cases, it is possible! Just write to us at [email protected] and we'll see what we can do.

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Go to the "My conversations" tab on your account. Sometimes it is necessary to wait an hour after the order for your ebook to be available.