Other questions?
Find below answers to the most common questions or those related to the creation of your book!
Common questions
Creating a book
Each book consists of about 400 pages, which corresponds to about 4,000 messages. (It depends on the size of your messages and the number of photos!) If your conversation has more messages, it will print on several books. A book measures 19cm by 13.5cm.
They appear as on your phone: you can choose who is right or left and the color of the bubbles, with 5 colors available. Each month corresponds to a chapter and the date corresponds to a paragraph.
The answer is yes! However, some iPhone conversations that pre-date 2011 may create "bugs" and not display photos. If this is your case, contact us to be checked together. Otherwise, it's all good!
You have the choice between 3 different colors when creating your book. On this cover will be inscribed the chosen title as well as the date of beginning and end of your exchanges.
The price of the book is unique: 24 € for the paper format and 9 € for the digital format (eBook). Each book contains up to 400 pages or about 4,000 messages. (It depends on the size of your messages and the number of photos!) If the conversation has more messages, it will print on several books. 🙂
But let's see ... Why do you want to delete messages? 🙂 We have chosen not to make this feature available because your conversations will lose their authenticity. And at MonLivreSMS, we like authentic things! The beauty of your exchanges come also from these small messages that seem innocuous but that say a lot about your complicity. (If there is really a specific message you want to delete, the trick is to do it directly from your phone before creating your book, so we should not tell you so keep this technique a secret!)
Once the order is validated, our little elves make your book with love and your order is shipped two days later. Orders are shipped every Wednesday and Friday. In less than a week you have your book in your hands.
Delivery is € 1 relay point and € 3 for home delivery. Hard to do better, right? 🙂 A slight increase and slightly longer delays for international deliveries. The service is provided by Colissimo. The delivery times announced are from D + 1 to D + 2 and we do not have the hand on it.
First of all, check that the contact is registered with a number in + 33 6 or +33 7 instead of 06 or 07 to be sure that it is well taken into account by the software! If this is not the case, delete your contact (not the conversation) and recreate it by saving the number with +33.
If you changed your contact's name during the exchange of your conversation, it sometimes happens that not all messages are properly associated. To fix this, simply delete the contact (not the warning messages!) and recreate it. The phone will associate all messages with this new contact. If you have an iPhone, save your messages again on iTunes before restarting the software. For our Belgian friends, add +32 to the phone number if you do not see your contact.
Depending on the number of photos, it sometimes happens that the conversations are large and depending on your computer or internet connection, they have difficulty being transferred to our services (sometimes it is necessary to wait several minutes).
If you have an Android phone, it sometimes happens that the problem comes from insufficient available memory space on your phone. If you have an iPhone phone, restart the software and when transferring the conversation to our site, disconnect your internet connection. For security, a "conversations.zip" file will be created on your desktop. Send us this file by email to [email protected] (or by the site www.wetransfer.com if it is too big) and we will manually send the link to finalize your book. If despite these answers you still encounter transfer problems, do not hesitate to contact us at the following address: [email protected] We will be happy to help you!
If you place an order from your phone, it sometimes happens that the preview is not optimal. Ideally, you should connect to our site from a computer and go to my conversations to see your overview.
No, not really! Write to us at [email protected] and we will find a solution.
Yes, but it is not yet possible "automatically". You must make an order (stopping at the payment page) for each part you want. Then write to us at [email protected] and we will assemble them "by hand". 🙂
Your conversations are automatically transformed into books by computers, no one reads your conversations. Rest assured!
In most cases, it is possible! Just write to us at [email protected] and we'll see what we can do.
We work with an environmentally friendly printing company. If you would like more information, click here.
Go to the "My conversations" tab on your account. Sometimes it is necessary to wait an hour after the order for your ebook to be available.
Can not find the answer to your question? Do not hesitate to contact us, we will be happy to help you.